FAQ.

White Star Care uses an all-in-one care management software (PASS) that enables us to manage the delivery of care with ease and speed. Carers are able to log in to an app on their phone every day, view their clients and schedule and record notes that is monitored by management. We require that all carers complete the tasks and notes required when logging in. Our team also use this system to allocate shifts, upload important information regarding clients and monitor actions and outcomes to ensure high standards of domiciliary care.

Yes, we employ licensed and certified caregivers who undergo thorough background checks and regular training to ensure they meet our high standards of care.

Yes, we offer flexible care options, including short-term respite care and long-term care plans to cater to your specific needs.

Our matching process is based on your loved one's needs and preferences. We carefully select a caregiver who best aligns with your requirements. You can certainly meet the caregiver before they start providing services.

Our costs depend on the level of care required and the specific services chosen. We provide transparent pricing details during the initial consultation.

Our team conducts a comprehensive assessment of your loved one's needs, preferences, and health conditions. Based on this information, we create a personalised care plan printed out and kept in a file for you.

Yes, our caregivers are trained to handle specialised care for various conditions, including Alzheimer's, dementia, and mobility issues.

We provide both 24/7 care and flexible hourly care options to accommodate your loved one's needs.

Our caregivers are trained to handle emergencies and follow specific protocols. We have a support team available 24/7 to address any urgent situations.

Yes, we offer our services 365 days a year, including holidays and weekends.

We have a backup caregiver system to ensure continuity of care in case the primary caregiver is unavailable.